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Important EMS User Notice: Windows Update Compatibility

Posted on Mon, Dec 15, 2014

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This is an important notice for all ERA EMS users: the latest Windows Security Update (Update KB3008923) has known issues. Some users may experience compatibility issues when using the reporting and calendar features of the ERA EMS. This article explains two work-around solutions you can implement while Microsoft corrects this issue.

This Windows update has been found to create compatibility issues for other Windows users and programs, and it is expected that Microsoft will quickly release a patch or new update to correct these issues.

ERA is also developing a compatibility solution, which will be rolled out as soon as possible. ERA appreciates your patience as Microsoft repairs its update.

Work-Around Solutions

There are two work-around solutions to resolve this issue:

For an immediate, temporary solution, uninstall Update KB3008923 and then retry generating your needed report:

  1. Open your device's Control Panel
  2. Click Programs.
  3. Under Programs and Features, click View Installed Updates.
  4. Click Update KB3008923 and click Uninstall. You may be prompted to enter the device's administration password.
  5. Reboot the device.
You can also choose not to install Update KB3008923 on a web-enabled device and operate the ERA EMS through that device.

ERA expects that Microsoft will resolve this issue shortly. Our internal technical support team is also monitoring the situation.

If you have any questions or would like further technical assistance please do not hesitate to contact your ERA Technical Support Expert at 1-866-493-6409 or email us at tech_support@era-ehs.com.


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