This Windows update has been found to create compatibility issues for other Windows users and programs, and it is expected that Microsoft will quickly release a patch or new update to correct these issues.
ERA is also developing a compatibility solution, which will be rolled out as soon as possible. ERA appreciates your patience as Microsoft repairs its update.
There are two work-around solutions to resolve this issue:
For an immediate, temporary solution, uninstall Update KB3008923 and then retry generating your needed report:
- Open your device's Control Panel.
- Click Programs.
- Under Programs and Features, click View Installed Updates.
- Click Update KB3008923 and click Uninstall. You may be prompted to enter the device's administration password.
- Reboot the device.
ERA expects that Microsoft will resolve this issue shortly. Our internal technical support team is also monitoring the situation.
If you have any questions or would like further technical assistance please do not hesitate to contact your ERA Technical Support Expert at 1-866-493-6409 or email us at [email protected].